TPO Mobile has entered Administration and will cease trading from 26th February 2019. After this date the mobile service will cease and you will no longer be able to make calls or texts or use the internet.

All customers should receive an email or a letter with full details – if you’ve not received anything by Monday 18th February please contact our Webchat team who can help you.

To minimise your disruption, we’ve negotiated an exclusive deal with SMARTY to give you the first month free to help you keep connected. You’ll need your PAC code which you can get from us before the 26th February.

To join SMARTY, go to https://smarty.co.uk/getstarted for more information on the plans, help joining or moving your mobile number, or to check your coverage.

What is SMARTY Mobile?

  • - SMARTY is a SIM-only mobile network, powered by the Three network.
  • - There’s no minimum contract or credit check.
  • - Plans start from £6.25 for 1GB, all including unlimited calls & texts.
  • - SMARTY also gives you money back on your next bill for unused data.
  • - Independent 5 star TrustPilot rating

And lastly, we would like to thank you for your custom. We’re proud that together we’ve helped the charities and causes you care about and provided £100,000’s to organisations across the country to help their missions.

Q&A

13th February 2019

What’s happened to TPO, is my service being shut down?

TPO Mobile has entered Administration and will cease trading from 26th February 2019. After this date our mobile service will cease, and you will no longer be able to make calls, send texts or use the internet.

My Plan is supposed to renew in the next few days, what will happen, will I get cut off?

If your contract is scheduled to automatically renew prior to 26th February we will allow your service to continue as normal until the 26th February 2019 and we will not deduct your regular monthly service charge on your renewal date

I’ve received a SMARTY SIM from you (TPO), how do I get this active?

To start you need to go to https://smarty.co.uk, select the plan best suited to your needs and follow the online instructions during which you’ll create an account and register your payment details, we’ve managed to negotiate with SMARTY to that you’ll get your first month free, if you don’t use the SIM we’ve supplied you may risk losing the free month we negotiated for you.

What plans do SMARTY have?

SMARTY is different from TPO and have their own range of plans on the network that is powered by the Three. Currently they don’t have any charitable donation options but each month for your unused data you’ll receive a discount on your next plan, so you could make your own arrangements to donate the difference to a charity. You can find out all about SMARTY including their plans, coverage and help articles at https://smarty.co.uk

How do the SMARTY plans work?

They’ve kept things straightforward, they offer simple plans and all of them have unlimited UK calls and texts. The only difference between them is how much UK data you’ll get which depends on the plan you choose, you can check out all their plans here https://smarty.co.uk/plans

What sort of support do SMARTY have?

There are lots of help articles available in their support area here https://help.smarty.co.uk which caters for just about everything, but if you can’t find the answer you’re looking for then you can contact the Customer Support web-chat team if you have any further questions.

I got a PAC from you, what do I do with it?

You can use this to transfer your existing number to your new provider, if you join SMARTY you can submit this through your online account here https://smarty.co.uk/dashboard/transfer. Depending on the time and day you submit the request it can take up to two business days to complete.

When will I be notified of actions I need to take to move to SMARTY?

You need to use the SIM we’ve supplied you and will need to move over before the 26th of February, we would strongly recommend not waiting too long before trying to transfer your number to avoid and disruption to your service. You’ll also need an unlocked compatible 3G phone to use the SMARTY SIM.

If I don’t choose SMARTY or another carrier, when will my service be turned off?

If you don’t transfer or port your number to another provider or if you do not sign up with SMARTY, your service will be turned off on the 26th February and you’ll risk losing your existing number.

The affairs, business and property of the Companies are being managed by the Joint Administrators, Benjamin Wiles and Trevor Birch, who act as agents for the Companies and without personal liability. Both are licensed in the UK by the Insolvency Practitioners Association and governed by the Insolvency Code of Ethics.

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